ITIL Foundation v4

Course Overview

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Course Objective

At the end of this course, attendees will have an understanding of the following:
  • High level overview of ITIL v4’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

Course Outline

Meet Our Instructor

Why Choose Us?

Hands-On Virtual Lab

Hands-on experience on New Horizons’ Labs to make your software training courses even more interactive and engaging.

Guaranteed-to-Run

Guarantee to run for all courses

Certifications​

Industry-recognized certification to add to your workforce values.

Why Choose Us?

Cost Effective

We create innovative training solutions that works for your business and we’ll account for the results.

Reliable

Low downtime and high efficiency of On-site and Virtual-Live Online Training

Course Customization

Course content and learning method are customized to match to your company’s goals

Official Training Partners

Testimonials

What Clients Say

Imanche Victor AdeniyiATC Nigeria
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I am satisfied with the training offered here and the instructor. I look forward to having another training session with New Horizons.
Christian UdehAMCON
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The Excel training was well laid out and the facilitator was very versed, he used multiple scenarios to explain the concept. I am very glad to have chosen New Horizons for this training.
Hammed MuritalaMIS, IITA
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The training is very excellent and it will help me to identify and resolve some database problems.
Iroegbu BrightSAIPEM
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The course was helpful, interactive to know the fitment of business with IT service.
Vihishima J. TIOM
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The course was well taught and well understood.
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